The Hitting MD

Client FAQ

Frequently Asked Questions

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How-To Guides

Step-by-step walkthroughs for common portal tasks. Video guides coming soon.

Getting started
Accounts, logins, the waiver, and adding your family.
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How to Find Your Way Around the Portal
What is on the player’s front page and where everything lives — Messages at the top, your sessions as a day, week or month, and the one Submissions button that holds every form.
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How to Add a Family Member
Add an athlete to your parent account and manage their sessions and memberships independently.
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Set Up Your Portal — Start Here
The full walkthrough for parents: home screen, account, athletes, signing, and payment. Everything in one page.
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How to Sign the Waiver & Agreement
Read and sign the Waiver and Release and the Membership Agreement — one signature per athlete, done once.
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How to Manage Your Players
See every athlete linked to your account and switch between their schedules, stats, and messages.
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How to Create an Account
Set up a player or parent account to book sessions, track progress, and message the Hitting MD team.
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How to Log In
Sign in as a player or parent — and reset your password if you forget it.
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How to Manage Your Profile
The parent account screen: your name and phone, a password reset link, and each athlete’s account credit.
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How to Get Started as a Parent
The Welcome checklist in your parent portal: link your kids, sign the waiver, add a card, visit the facility and take the quick tour — then one tap to tell Marcus you are set.
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How to Set Up Your Player Login
Use the 6-character setup code from your offer to create your player's own password on their first visit.
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How to Buy a Credit Package
5, 10 or 20 sessions in one payment, no membership — where to buy it, which group’s prices you get, and what the $125 is.
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How to Buy and Use a Same-Day Pass
One session, $50, on the day you buy it — where to buy it, and how to get it onto an hour today.
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How to Swap a Session with Another Family
Want an hour that is already full? Offer yours for a trade and the first family to accept swaps with you — where the buttons are, why you never see who it is, and the two-hour cutoff.
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How to Send a Game Report from a Photo
Wrote your game down on paper? Photograph it and the boxes fill themselves in — how to get a readable shot, what to check before you send it, and why anything it could not read is left blank for you.
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Where to Find Your Cage Card
The cues and feels Marcus writes for you by hand — where it lives on your profile, how to tell when it last changed, and why you cannot edit it yourself.
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How to Start the 30-Day Trial
$200, thirty days of unlimited sessions, new clients only — what you need in place first, where to find it in the store, and what happens on day thirty-one.
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How to Enroll in Academy Prep
What Academy Prep is, which hours it runs, and how to get set up — create your account, then pick your plan and pay for it under Account.
Booking & your schedule
Booking, canceling, waitlists and getting sessions onto your phone.
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How to Book a Session
Walk through selecting a session type, choosing a time, and completing checkout with your credits.
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How to Use Session Prep
Send the Hitting MD team a quick note about what you want to work on before you come in for a session.
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How to Request & Log Extra Work
Ask for an extra session on a day that suits you — no credits used — or log work you already did, with a video link.
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How to Join the Waitlist
Join a full slot’s waitlist for free. When a spot opens you are booked in automatically if you are the only one who can take it, or Marcus picks if several of you can — either way one credit is charged only when you actually get the seat.
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How to Wait for Several Session Times
Choose one time, several times, or any time that day — and see how being given one seat takes you off the rest.
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How to Put Your Sessions on Your Phone Calendar
Add a single session instantly, or subscribe once so every session you book appears automatically.
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How to Cancel a Session
Drop a session, get your credit back, and understand the 2-hour late-cancellation window and the $20 fee.
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How to Book for a Child
Pick which of your players you're booking for and reserve their session in a couple taps.
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How to Join the High School Waitlist
When a High School plan is full, tap Join Waitlist on the sold-out card and add your hitter. There is no payment and no place is held — it is a record of who wanted in.
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How to Request Extra Work
Ask to come in on a specific day for extra work. No credits are used and there is no cutoff — Marcus confirms it.
Money
Memberships, payments, credit, merch and referrals.
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How to Buy Merch
Choose Merchandise from the dropdown at the top of the Store, check the sizes and colors on an item, and buy it — no membership needed.
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How to Use Account Credit
Tap Apply Account Credit at checkout to put a referral or refund toward a purchase — or turn on "use their credit first" in My Profile and stop being asked.
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How to Purchase a Membership
Browse the tiers, compare session counts, and read an Annual card properly — a full year bought mid-season costs the days that are left.
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How to Choose and Buy a Membership
Pick your hitter’s plan under Account and check out — what the cards tell you before you tap, and what happens after.
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How to Update Payment Method
Add or change your payment method under Account, keep more than one card, and choose which one gets billed.
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How to Use the Payments Tab
Everything about money is on one tab — your membership and what it costs, your payment method, store credit, anything owed, and every payment you have made. Includes canceling a membership yourself.
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How to Buy College Drop-Ins & Break Packages
Sign in, open Academy → Academy Plus · College, and buy a $30 drop-in or a break package. Members pay the lower rate automatically; drop-ins need a membership.
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How to Refer a Family
Find your personal referral link under Account, copy it or the ready-made message, and share it with families who might be a fit — you get $50 in account credit when they join and pay.
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How to Pay by Bank Transfer
Choose bank transfer at checkout, connect your account the first time, and what to expect while it clears.
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How to Buy a Gift Card for Somebody Else
Pick an amount, choose “Someone else”, and where to find the code and link you are handed once you have paid.
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How to Get Hold of Coach Davis
Phone, email, the Contact Us form, and which one to use when you already have an account.
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How to Use a Gift Card Code
Where the box is under Account, choosing which hitter it loads onto, and what each refusal means.
Training & progress
Game reports, your season, goals, video and Blast.
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How to Read and Send Your Stats
One screen for your season, your goals, your Blast numbers and every game — and the PDF or spreadsheet you can save and send yourself.
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How to Follow Your Bat Speed Program
The twelve-week ladder, this week’s drills and bats, and how to log a session honestly — the rep counts stay in your printed pages.
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How to Log a Game Report
Log each trip to the plate — how it ended, the last pitch, roughly where it was. Your line for the game builds itself from them.
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How to Read Your Season Page
Your average, your on-base, how many pitches you make a pitcher throw, where the ball was, and how at-bats ended by pitch type.
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How to Set Goals & Track Your Season
Set season stat goals and long-term goals, then watch your Season page fill in automatically from the at-bats you log.
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How to Submit a Weekly Check-In
A quick weekly pulse — how you're feeling and what you're working on — that keeps the Hitting MD team in the loop.
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How to Use the Journal
Your private space to reflect on swings and approach — with an option to share an entry with the Hitting MD team.
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How to View Your Blast Data
Find your bat speed, vertical bat angle, and attack angle data from your most recent sessions.
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How to Upload a Swing Video
Send the Hitting MD team a swing to review in Batter's Eye and get analysis back on your profile.
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How to Use the Drill Library
A catalog of video drills you can follow anytime for extra work on your own.
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How to Follow Your Program
See your active template, today’s workout with the cue for each drill, and tap Mark Day Complete when you’re done.
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How to Read Your Monthly Progress Snapshot
Each month, open My Players in your parent portal to see your hitter's sessions, at-home work, and what the Hitting MD team is focusing on.
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How to Read Your Progress Charts
Your game grades and your swing feel, drawn over time — and how to narrow either one to a single season.
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How to Upload Your Blast Swings
Download your Blast summary CSV from the Blast app and add it to your portal so your monthly numbers show up — no need to wait on the Hitting MD team.
Getting help
Reaching a real person, and asking Tee.
Cannot find the one you need?

Ask Tee in the portal — it searches these same guides, leads with the ones for the screen you are on, and hands anything they do not cover to the Hitting MD team.

💬 Ask in the Portal